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Is the error 49.4c02 showing on your printer screen? Well, if you don’t have any idea why is this happening and how you can solve it, then you are on the right page.
This error spurs up from the miscommunication between the target printer and the system that sent the print request. For example, if you try to print a PDf file and if the printer firmware is outdated, then the printer will show this error message.
You will have to cancel that particular print job in order to keep your printer away from restarting several times and showing the error message. Network printers also create such an issue to identify the print command because sometimes, it becomes untraceable.
If you’re still facing the error, then don’t worry, follow up the next section and get rid of it.
Solutions that Can Fix the HP Printer Error Code 49.4c02
Follow these solutions to resolve the 49.4c02 error HP p3015 without any inconvenience encountered.
Update Printers Firmware
Printers have a specific Operating System named “firmware” and you need to update it. Outdated firmware is the main reason for this error code. Firmware updates are released for helping you in such situations
Cancel the printing task and return the printer into a ready state. Press the Windows key and type “Devices and printer” and open it from the search result. As it opens, right-click on your printer and select What’s printing.
If this is a network printer, it will be impossible for you to identify the machine sending the command. In such a scenario, restart the printer.
Follow the steps to update your printer’s firmware when connected with a parallel cable.
- Switch on your printer.
- Check if “ready” is displayed on the LCD, then print a test page.
- Click the Select button and Check the firmware version of your printer by the following section.
- Hit the Down button to highlight the Information menu and press the Select button.
- Press the Down key to display Print Configuration on the LCD.
- Print the test page.
It will show you the firmware version, printed on the page.
Print the Firmware date and revision on the test page under printer information using PC.
- Press Start and type CMD or COMMAND in the search box.
- Navigate to the directory where you have installed the firmware of the printer.
- As the command prompt appears, type “copy/b*.RFU LPT1” and press the Enter key to copy the firmware file to your printer and upgrade it.
- The LCD on the printer will display a message that says “Receiving Upgrade”.
The LCD will display Ready, once the upgrade is complete. Switch off the printer and wait for about 20 seconds before restarting it again. Print a test page to check the firmware information.
Note: Interruptions during the up-gradation will damage the printer severely.
Emergency Firmware Update
Restart the printer after canceling all the printing jobs. As the Ready and Attention button gets on, release the Cancel button and press the Select button. Hold the Resume button for a few seconds and release it.
After that, the “load file and execute” message will appear on the screen. Press and hold the Up key till you see the Program file to slot 4 (Flash displays on the screen). Next, press the Select button twice until you see Download File Now on the LCD.
Click on Start and type COMMAND in the search box. Find the directory where the firmware is saved and hit the Enter button. Type “copy/b*.RFU LPT1” in the Command window. Copy the firmware file to your printer and upgrade it. A successful installation will flash the “Receiving Upgrade” message.
Check the Printing Font
If you are printing in Franklin Gothic font, then the printer might not be able to print it. This font can also cause this error.
Disable Advanced Printing Features
Follow these steps to disable the Advanced printing features on your PC as it can solve the recurring error.
- Open Devices and Printers menu as you did earlier in the guide.
- Select the printer queue and right-click on the printer and select Printing Preference option.
- Select the Advance option in the next window and choose the Advance printing options.
- Disable it.
Now, check if you are still facing the 49.4c02 error on your HP printer.
Try Printing PDF as an Image
The little fonts of the PDF can mess with the printer’s memory. That’s why clear the print queue that bears the troubled PDF. The printer will continue showing error unless the PDF is removed.
Open the PDF you want to print. Click and hold Windows key + P to open the Print Window. Afterward, click on the Advanced button and put a check next to the “Print as image” option. Click on the OK button to print the document.
So, this article was all about error code 49.4c02. You can fix the error by following the steps mentioned above. We have also mentioned the reasons for the error. We hope you have solved your problem by now. Thank you for visiting our article. If you find we missed any point please feel free to comment with that using the comment section below.